Terms & Conditions

Do Lightwork LLC, doing business as Lightwork Home Health (“Lightwork,” “we,” “us,” or “our”), provides the technology and environmental monitoring services in this app (the “Monitoring App”). These Terms & Conditions (“Terms”) govern your access to and use of the Monitoring App.

If you receive the Monitoring App through another organization, your agreement with that organization may also apply to the services it provides. These Terms still govern your use of this Monitoring App.

• You must be at least 18, able to enter a binding agreement, and specifically authorized to use the Monitoring App.
• You must provide accurate information and use the app only for homes and devices assigned to you.
• If you install or authorize a sensor, supply information about a home, or invite another person, you represent that you have the right and permission to do so.
• You are responsible for informing owners and occupants about the monitoring and the people or organizations that may access the home’s data, as required by law or your agreements with them.

The Monitoring App can display connected sensor readings, historical trends, outdoor and neighborhood context, environmental assessments, recommendations, and action status. Some information comes from sensors installed in the home; some comes from public, modeled, or third-party sources. Features vary by home, device, location, and the organization through which you receive access.

Lightwork provides environmental technology. The Monitoring App is designed for environmental information, not medical records or individual health information. Lightwork does not use Monitoring App data to diagnose, treat, or make health-care decisions about any person, and it does not create individual medical profiles.

The Monitoring App provides environmental information and general educational guidance. It does not provide medical care, diagnosis, or treatment, and it does not create a clinician-patient relationship with Lightwork. Environmental conditions and health effects vary by person. Ask a qualified health professional about health symptoms or medical decisions, and do not disregard or delay professional advice because of information in the app.

The Monitoring App is not a real-time alarm or life-safety system. It may be delayed, incomplete, offline, or unavailable and does not contact emergency services. Maintain and follow certified smoke, carbon monoxide, radon, security, and other appropriate detection or safety systems, inspections, and public warnings.

Readings and recommendations can be affected by sensor placement, calibration, maintenance, connectivity, upstream provider errors, local conditions, incomplete history, and model assumptions. Public and modeled information may describe an area, utility, or typical condition rather than a direct measurement inside your home. We do not promise that information is complete, exact, continuous, or current.

Use qualified professionals and appropriate confirmatory testing before making material health, safety, construction, remediation, or purchasing decisions. Product, contractor, or service links are provided for convenience; third parties are responsible for their own products, services, claims, and terms. We do not guarantee a particular exposure reduction, health result, or outcome.

Environmental data is generally associated with a home, not only with the person viewing it. Authorized residents, home managers, clinicians, and administrators may see the same readings, reports, recommendations, notes, and activity. People with management rights may add or remove other users.

If a partnership, membership, referral, employer, clinician, or other organization arranges or sponsors your access, its authorized personnel may receive or access environmental data and the account and home identifiers needed to provide, coordinate, administer, or evaluate the service. Ask the organization that invited you which roles it has authorized. See our Privacy Policy for details.

A partner may separately combine environmental data from the Monitoring App with health or other information it already holds, use that information in its own services, or make decisions about a person. That is the partner’s separate activity and responsibility. The partner’s privacy notice, agreements, consents or authorizations, and legal obligations apply to that activity.

You are responsible for activity under your account and for keeping your email account, access codes, authenticated devices, and any security factors private. Tell us promptly if you suspect unauthorized access.

Do not enter or upload diagnoses, symptoms, medications, treatment information, lab results, medical records, or other individual health information in notes or other app fields. Use the systems and procedures designated by the relevant health-care provider or partner for that information.

You may not:

• access another person’s account, home, device, or data without permission, or misrepresent your identity or authority;
• use the Monitoring App to surveil, harass, discriminate against, or harm another person, or to make unlawful high-impact decisions about them;
• interfere with the app, sensors, security controls, or other users;
• probe for vulnerabilities, bypass access controls, introduce malicious code, scrape the service, or reverse engineer it except where law expressly permits;
• copy, resell, or commercially exploit the app or its content without our written permission; or
• use the app unlawfully or violate another person’s rights.

The Monitoring App, its software, design, text, scoring methods, reports, and other content are owned by Lightwork or its licensors and protected by intellectual-property laws. Partner names and marks belong to their respective owners. We give you a limited, revocable, non-exclusive, non-transferable right to use the Monitoring App for its intended personal or internal purpose while you remain authorized.

You retain rights in information and material you submit. You give us and the partners and service providers involved in your deployment a limited license to host, copy, process, analyze, and display it as needed to operate, secure, support, and improve the Monitoring App and to share it as described in the Privacy Policy. You represent that you have the rights needed to provide that material. If you send feedback, we may use it without restriction or compensation, but we will not publicly identify you without permission.

Our Privacy Policy explains how the Monitoring App collects, uses, retains, and shares information. By using the app, you acknowledge that policy. Do not submit information that you are not authorized to provide.

We may add, change, suspend, or discontinue features, and we do not promise that the Monitoring App will always be available. We may suspend or end access to protect a person or home, address a security or legal risk, comply with a partner’s instruction, or respond to a violation of these Terms. You may stop using the app at any time and may request account closure by contacting us.

Ending your access does not necessarily delete environmental records shared with a home or partner. Sections that by their nature should continue—including ownership, disclaimers, liability limits, indemnity, disputes, and retained-data provisions—survive termination.

To the fullest extent permitted by law, the Monitoring App and all content, data, recommendations, and third-party services are provided “as is” and “as available.” Lightwork, its affiliates, partners, sponsors, licensors, and service providers disclaim all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, security, availability, and results.

We do not warrant that the app will be uninterrupted, error-free, or free of harmful components; that defects will be corrected; or that any reading, alert, assessment, recommendation, or third-party data will be complete, reliable, or suitable for your needs. These disclaimers do not limit warranties or consumer rights that cannot be excluded under applicable law.

To the fullest extent permitted by law, Lightwork and its affiliates, partners, sponsors, licensors, service providers, and their personnel will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits or opportunities; loss or corruption of data; substitute services; property damage; personal injury; or harm arising from reliance on a reading, alert, recommendation, or third-party source, even if advised that the harm was possible.

To the fullest extent permitted by law, their total liability for all claims relating to the Monitoring App will not exceed the greater of (a) the amount you paid Lightwork specifically for the Monitoring App in the 12 months before the event giving rise to the claim or (b) $100. These limits do not apply to liability that cannot legally be limited, including liability for willful misconduct or gross negligence where applicable law so requires.

To the extent permitted by law, you will defend, indemnify, and hold harmless Lightwork, its affiliates, partners, sponsors, service providers, and their personnel from third-party claims and reasonable costs arising from your unlawful or unauthorized use of the Monitoring App, your material violation of these Terms, information or material you submit, or your installation of a device or invitation of a user without required authority or permission. This section does not require you to indemnify anyone for their own unlawful conduct.

Before filing a claim, you and Lightwork agree to try in good faith to resolve it informally for 30 days. Send a written description to hello@lightworkhome.com.

Except where applicable law requires otherwise, Texas law governs these Terms without regard to conflict-of-law rules, and the state and federal courts located in Travis County, Texas, have exclusive jurisdiction. A separate agreement with a partner may contain different dispute terms for claims against that partner; these Terms do not change that separate agreement.

We may update these Terms as the Monitoring App or law changes. We will post the new version with a new effective date and provide additional notice when required. If you continue using the app after revised Terms take effect, you accept them. If you do not agree, you must stop using the app.

These Terms and the Privacy Policy are the entire agreement between you and Lightwork about the Monitoring App, except for any separate written service agreement that expressly controls. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a reorganization, financing, merger, or sale. Partners and service providers are intended beneficiaries of the protections expressly given to them in these Terms.

Questions about the Monitoring App or these Terms can be sent to hello@lightworkhome.com. Lightwork’s legal name is Do Lightwork LLC.